You can delete your account and personal data at any time, in any of these ways:
1. In the app
- Open the eSIMWAYZ app and sign in.
- Go to Account, then Delete account.
- Confirm the deletion. You are asked for your password if your account has one; if you sign in with Google, Facebook or Apple, confirming is enough.
2. On the website
- Sign in to your account page.
- Choose Delete account, enter your password and confirm.
3. By email
If you cannot sign in, email info@esimwayz.com from the address registered on your account, with the subject "Account deletion request". We verify the request and complete it within 7 business days.
What is deleted and what is kept
- Deleted immediately: your name, email address, phone number and password; all sessions on the website and the app end, and the account can no longer be used.
- Kept for as long as the law requires: order and invoice records (plan, amount, date and the email used for the purchase), for accounting, then deleted.
- eSIMs you bought and installed stay on your phone and keep working until their plan ends.
Reseller accounts (which hold a wallet balance) are closed through our support team, so the balance can be settled first.